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Frequently Asked Questions

What's the difference between a CNX Nano and a CNX Duo?
The CNX Nano is a replacement box for the popular CNX Mini. The CNX Nano can record tv programs, often referred to as a Personal Video Record (PVR). The CNX Nano has a limited recording feature. It has only four programmable slots. Where as, the CNX Duo has full feature recording - being able to record up to ten slots. The CNX Duo also has a freeze live tv feature.

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How do I install the Free To Air (FTA) receiver? How do i set up a FTA system?
Theoretically this is simple. You need a receiver, some wire, a digital satellite dish (c-span dishes are not recommended). You will need to know where to point your dish, the frequency and LNB specification of your dish, the LNB requirement & frequency of the FTA (Free To Air) broadcasting Satellite that you aiming at. Once you have all that info, match them up in your receiver's setting. Most receiver would indicate whether or not you have a good signal. If you have everything setting correct for FTA (Free To Air) broadcasting Satellite, everything should work fine.

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What is Free To Air (FTA)?
Free to Air (FTA) satellite receiver refers to receivers that are designed to receive unencrypted FTA satellite transmissions. Free to Air (FTA) channels are digital channels that are not encrypted by the service provider and require no subscription or monthly payment. They are provided free of charge by the provider and are received with an FTA receiver.

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What channels can I get on my FTA satellite/receiver?
There are over 3000 free to air TV and radio channels available world-wide. This is all possible with FTA. What you receive depends on your satellite/receiver setup and how they were installed.

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What's the difference between CaptiveWorks 700 and CaptiveWorks 800?
The biggest difference is that with the CaptiveWorks 800 you can record (recording does require an external USB hard drive). Where as the CaptiveWorks 700 can NOT record, even though it has a USB function.

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What type of wires are recommended for satellite set up?
Most installers recommend the RG-6 cable for satellites.

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Will satellite programming be effected by the 2009 analog to digital switch?
The switch should not affect satellite programming because the channels received through satellites are already in digital format.

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What dish can i use?
You can practically use any digital satellite dish as long as you know the specification of the dish and LNB that you use. Remember, as long as you can match the correct dish setting between the receiver and the dish LNB, and have the dish pointed at the correct direction, it will work.

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Can i use a direct TV dish, or a fixed position multiple LNBs dish?
Please refer to the answer above. Keep in mind that if you are using a dish with a fixed position multiple LNBs, the spacing between those LNBs and the curvature of the dish itself MAY NOT allow you to apply that dish to a different set of satellite that it was not originally manufactured for.

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Does Phat Satellite provide installation service?
No. We do not provide installation. We do not provide direction for your installation. We do not provide instruction for installation. We do not assist you in searching for direction or instruction for installation. Realistically, we do not know how capable each individual are, we do not want to be liable for anyone's installation attempts. If you need installation, please find a local professional installer. We highly suggest professional installation, it save time and hassle, and it will probably work better. If you'd like to do it yourself, please be aware of the failure attempts that you may encounter. Keep in mind, this is similar to buying a car, driving lesson is not included.

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Where can i find software updates, upgrade, or patch program for FTA receivers?
We highly recommend you to go to the official manufacturer's website to find any new update program. Remember, if you install any file that is not released by the manufacture, you can damage your receiver, your equipments, and also void your limited manufacturer's warranty.

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Where can i get new update and technical support for my Conaxsat CNX receiver?
You can get factory new release software patch for your Conaxsat CNX FTA receiver HERE<---click. For all Conaxsat CNX technical and troubleshooting support, you can email info@conaxtech.com or call Conaxsat CNX at (650) 204-4100

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Where can i get new update and technical support for my Sonicview receiver?
You can get factory new release software patch for your Sonicview FTA receiver HERE<---click. For all Sonicview technical and troubleshooting support, you can email techsupport@sonicviewusa.com or call Sonicview at (866) 205-6571

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Where can i get new update and technical support for my Viewsat receiver?
You can get factory new release software patch for your Viewsat FTA receiver HERE<---click. For all Viewsat technical and troubleshooting support, you can email techsupport@viewsatusa.com or call Viewsat at (760) 754-9880 Ext. 4

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Where can i get new update and technical support for my Captive Works receiver?
You can get factory new release software patch for your Captive Works FTA receiver HERE<---click. For all Captive Works technical and troubleshooting support, you can email sales@captiveworks.com.

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Can i split an existing line to run 2 FTA (Free To Air) satellite receiver?
Yes. It is possible to split an existing line by using a line splitter made for satellite, cable tv splitter will not work. However, we do not recommend using this method. Satellite splitter do not always work well with FTA (Free To Air) receiver. You will end up losing channels and or signal if it even work. The best way is to run another line that go directly from your dish LNBs to your second reciever.

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What are these new internet adapter, such as the Sonicview i-hub and the CNX ix-100 internet adapter dongle?
These internet adapter allow you to connect your receiver to the internet. Certain receiver can obtain direct factory upgrade through the internet adapter, certain receiver will allow you to surf the internet or download via the Ethernet CAT5e cable. It's a convenient feature for those of you who are tired of connecting your receiver to your computer for upgrading your factory file using the serial cable.

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Live support with Phat Satellite, use the chat box below.

		Phone Order at Toll Free 1(877) 330-6646 or (626) 638-3049

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